How to Use This Website

Technical difficulties with website

The best way to set up your computer to view this website.

As computer hardware or software products advance, it gets increasingly expensive and complicated to ensure that such products remain compatible with their predecessors.

This is why most websites have minimum requirements for computer operating systems (such as Windows Vista) and web browsers (such as Internet Explorer).

Our website is best viewed with the following:

·         Operating systems

o   PC: Windows Vista, Windows 7, Windows 8

o   Mac: OS X 10.8, 10.9, 10.10

·         Web browsers:

o   Internet Explorer (PC): IE 10, IE 11

o   Firefox (PC):

o   Chrome (PC): Chrome 33

o   Safari (Mac):

o   Firefox (Mac):

o   Chrome (Mac):

My web browser doesn’t allow this website to be displayed.

If our website is looking “broken” on your screen, it might be because you are using an older version of a web browser that is no longer compatible with our website.

If your browser is blocking our website, it might be because your security settings on your computer’s firewall are set too high. Learn how to adjust your firewall settings.

Another way to ensure that your firewall allows our website to be displayed is to list our website as a trusted site.

Your website looks “broken” on my screen.

If our website is looking “broken” on your screen, it might be because your browser has been set to zoom in too far on the web page. If you are using a laptop or a desktop computer, the general way to zoom out in your browser is to press and hold the "CTRL" key and spin the mouse wheel down to decrease the text and image sizes.  

Another reason could be that you are using an older version of a web browser that is no longer compatible with our website.

You can update your current web browser by following these instructions, or by downloading a different web browser for your computer.

·         Firefox

·         Chrome

One other reason could be the speed of your internet connection; website images could stall while trying to load on a slow internet connection. In that instance, you might need to turn off graphics to enable the website to load more quickly.

·         How to turn off images in Internet Explorer

·         How to turn off images in Firefox

·         How to turn off images in Chrome

o   Open Google Chrome.

o   Click on “Customize and control Google Chrome” button on the right-most corner of the browser.

o   Click on “Settings”.

o   Scroll to the bottom and click on “Show advanced settings”.

o   Click on “Content Settings”.

o   Under “Images”, select the radio button which says “Do not show images”.

o   Click “Done”.

I can’t download or view your files.

We use the following file formats.

·         AVI – A video file format. Requires a media player to be installed on your computer, such as Windows Media Player or Quicktime.

·         DOC – A file format for word documents. Requires Microsoft Word to be installed on your computer, or other free word document viewers.

·         PDF – A file format that captures all the elements of a print document as an electronic image. Requires Adobe Reader to be installed on your computer.

·         WAV – An audio file format. Requires a media player to be installed on your computer, such as Windows Media Player or Quicktime.

·         XLM – A file format for spreadsheet software. Requires Microsoft Excel or OpenOffice Calc.

Your fonts are too small.

Since web pages are encoded differently and types of computer monitors differ from user to user, there may be instances where computer fonts appear too small for comfortable reading.

If you are using a tablet (such as an iPad or Samsung Galaxy Tab) or a smartphone (such as an iPhone or Sony Xperia), you can zoom into the page by touching the screen with two fingers and sliding them apart.

If you are using a laptop or a desktop computer, the general way to increase the font size on your browser is to press and hold the "CTRL" key and spin the mouse wheel up to increase the text size.

My browser doesn’t allow new windows to open. It keeps preventing me from opening MyAccount and using the shopping cart.

While Internet pop-ups can be annoying, some websites and web-based applications – such as ours — require them to be active. Knowing how to unblock pop-ups will allow you more control over this function in your web browser. The process is a bit different depending upon the browser you use. Learn how to manage your pop-up blockers.

Your website is hard to use on my mobile.

Our website is currently optimised for use on tablets, laptops and desktop computers. We are working to make the website compatible for smartphones in our next phase of web improvements.

About website security

Is my credit card information safe?

The Association uses NetSuite to store all customer details and transactions. NetSuite has been configured to use E-Way to handle the processing of credit card transactions.

NetSuite

NetSuite meets the requirements of the Payment Card Industry (PCI) Data Security Standard. You can confirm that NetSuite successfully completed the Visa U.S.A. Cardholder Information Security Program (CISP) review by visiting the Visa U.S.A. website and viewing the “List of Compliant Service Providers.” Learn more about the PCI Data Security Standard.

E-Way

With E-Way all customer and credit card data is secured by military–grade software and encrypted by Ingrian devices to offer the highest level of protection possible. E-Way is tier one PCI DSS compliant, meaning E-Way adheres to the highest security standards set by Visa and MasterCard.